How BrightCorp got 3 hours/day back with Qone
An agency CEO's account of the first month with our PM Agent. The wins, the surprises, and the one thing that almost made them quit.
Linh runs BrightCorp, a 12-person marketing agency in Hanoi. Before Qone she spent 3 hours every morning asking what people were working on. After Qone, that became a 5-minute review of the agent's Morning Brief.
The first surprise: the agent caught a billing mistake on day three that would have cost the agency $4,200. The second surprise: an assignment to a junior the agent insisted was the best fit — and it was, because the senior was burned out and the metric showed it.
The almost-quit moment: the agent posted an internal performance summary to a project channel that included a team-member's leave balance. Tightened scopes since then.