Task Intake Agent

The Intake Agent is the front door of your workspace. It accepts unstructured input and produces structured tickets.

Inputs supported

• Slack DM to @qone-bot
• Email forwarded to your intake address
• Web form (embedded on customer portals)
• API POST /api/v1/tickets with raw text

What it extracts

• Title — concise summary (max 80 chars)
• Priority — P0 → P3 based on language cues and customer tier
• Effort — rough estimate (under 2h / half-day / multi-day)
• Labels — auto-tagged from your label taxonomy
• Suggested project — based on customer + recent context

When it asks back

If priority/effort/deadline are ambiguous, the agent replies with a single Slack message that has up to 3 multiple-choice questions. The submitter picks A/B/C — no free-text required.

Policies

• Auto-create threshold: low-priority tickets created without confirmation
• Confirmation threshold: P1+ requires human approval (default)
• Cooldown: prevents the same sender from spamming (1 ticket per email per 10 minutes)